We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, you’ll need the receipt or proof of purchase.
To start a return, you can contact us at care@heysugar.pet. Please note that returns will need to be sent to the following address: 42 Marriner St, Christchurch, New Zealand, 8081.
You can always contact us for any return question at care@heysugar.pet
Damages and issues Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at care@heysugar.pet
Our Returns & Refund Policy
We want you to love your purchase, but if something isn’t quite right, we’re here to help!
Returns & Refunds You’re welcome to return any item within 30 days of purchase for a refund.
If you believe your product is faulty, please reach out to us, and we’ll be happy to make things right.
How to Return Your Order Please send your return to: 📍SUGAR 42 Marriner St, Sumner, Christchurch, New Zealand, 8081
We recommend using a tracked shipping service to return your item, as we can’t take responsibility for items lost in transit.
Processing Your Refund Once we’ve received and approved your return, we’ll process your refund back to your original payment method. We’ll also send you a confirmation email to let you know when it’s all sorted!
Need Help? If you have any concerns about your order, delivery, or a potential faulty product, please contact usso we can help you find the best solution. When reaching out, be sure to include your order number and product details to speed up the process.
Thanks for shopping with us and being part of the Sugar community! 💛
