Terms of service
Terms of Service
1. Introduction
At Sugar, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data in compliance with New Zealand’s Privacy Act 2020.
By using our website heysugar.pet you agree to the collection and use of your personal information as outlined in this policy.
2. Information We Collect
We may collect the following types of personal information:
✔ Personal Details – Name, email address, phone number, shipping/billing address.
✔ Payment Information – Securely processed via Shopify Payments, PayPal, or Stripe (we do not store credit card details).
✔ Order Information – Purchase history, order details, and preferences.
✔ Account Information – If you create an account, we store your login details.
✔ Device & Usage Data – IP address, browser type, pages visited, and cookies (see our Cookies Policy).
3. How We Use Your Information
We use your personal information to:
✔ Process and fulfill orders
✔ Provide customer support
✔ Send order updates and marketing emails (opt-out anytime)
✔ Improve website performance and user experience
✔ Comply with legal obligations
4. Sharing Your Information
We do not sell your personal data. However, we may share it with:
- Service providers (e.g. payment processors, couriers, and third-party apps that support our store).
- Marketing and analytics platforms (e.g. Google Ads, Facebook Pixel, Klaviyo for email marketing).
- Legal authorities when required by law.
For more details on how Shopify handles your data, see Shopify’s Privacy Policy.
5. Your Rights Under New Zealand Law
Under the Privacy Act 2020, you have the right to:
✔ Access your personal data.
✔ Request correction of any inaccurate information.
✔ Opt-out of marketing communications.
✔ Request deletion of your data where legally applicable.
To exercise these rights, contact us at care@heysugar.pet
6. Data Security
We take reasonable steps to protect your personal data. However, no method of online transmission is 100% secure.
7. Updates to This Policy
We may update this Privacy Policy periodically. Any changes will be posted on this page.
Last updated: 1 May 2025.
8. Contact Us
For privacy-related inquiries, reach out to us at: care@heysugar.pet
Terms of Service
1. Overview
These Terms of Service ("Terms") govern your use of heysugar.pet. By accessing or purchasing from our site, you agree to these Terms.
2. Use of Our Website
✔ You must be at least 18 years old or have parental permission.
✔ You agree not to use our products for illegal or unauthorised purposes.
✔ We reserve the right to refuse service to anyone at our discretion.
3. Orders & Payments
✔ All orders are subject to availability.
✔ Prices are listed in NZD and include GST where applicable.
✔ We accept payments via Shopify Payments, Afterpay and major credit cards.
✔ We reserve the right to cancel or refuse any order.
4. Returns & Refunds
Our returns policy follows the Consumer Guarantees Act 1993 (CGA) and the Fair Trading Act 1986.
✔ If a product is faulty, you are entitled to a repair, replacement, or refund.
✔ Change-of-mind returns are at our discretion and may not be accepted.
✔ See our Returns & Refunds Policy for full details.
5. Shipping & Delivery
✔ Shipping times vary based on your location.
✔ Orders are typically dispatched within 24 hours.
✔ See our Shipping Policy for full details.
6. Limitation of Liability
We are not responsible for:
✔ Losses due to incorrect use of our products.
✔ Third-party services (e.g., shipping carriers, payment processors).
✔ Technical errors on our website beyond our control.
To the fullest extent permitted by New Zealand law, we exclude all implied warranties.
7. Governing Law
These Terms are governed by the laws of New Zealand. Any disputes will be resolved in New Zealand courts.
8. Updates to These Terms
We may update these Terms from time to time. Changes take effect immediately upon posting.
Last updated: 1 May 2025.
9. Contact Us
For questions regarding these Terms, contact us at: care@heysugar.pet