SHIPPING & DELIVERY
We currently ship to:
Australia & New Zealand.
Want shipping elsewhere? Get in touch via our contact form - we’d love to see if we can make it happen!
Once we receive your order, it’s processed by our distribution team (aka our team of one!).
Processing takes up to 24 hours (Monday – Friday). Orders placed after 12 PM (EST)
will be processed the next business day*.
Once your order is dispatched, we’ll send you an email with your tracking number.
* During busy times (like sales or promotions), it may take an extra couple of days - thanks for your patience!
Once your order is dispatched, you’ll receive an email with a tracking link - so you can keep an eye on its journey to you.
If your parcel hasn’t arrived as expected, check your tracking link in the confirmation email first. If you still need help, contact the shipping company directly.
Important: If your order is returned to us because it wasn’t collected, we’re unable to resend it free of charge outside of New Zealand.
We offer standard shipping rates for each country as follows:
- Australia AUD9.00
- New Zealand NZD7.00
If you just can't wait & would like SUGAR to Express Post your product please contact us.
We’ve got you covered! 🙌 For orders shipping to Australia & New Zealand, Sugar covers all duties, customs & tariffs*
POPCORN & PAMPOOCHIE
Yes - as long as it’s made for dogs with gentle, pet safe ingredients. POPCORN Eau de Parfume by Sugar is alcohol free, pH balanced and made with certified natural ingredients, so it’s even safe for pups with sensitive skin.
Yours? Probably not...Most human perfumes are too strong for dogs but POPCORN by Sugar is a pet safe gourmand fragrance -light, natural and safe for pups (and yes, you can steal a couple spritz too 😉).
With POPCORN by Sugar, most pups stay fresh for 4–6 hours, depending on their coat type and activity level.
Yes! PAMPOOCHIE is formulated to be safe for daily use, even on sensitive pups. It’s a quick, no rinse way to keep your dog’s face, fur and folds clean between baths - without drying or irritating the skin.
PAMPOOCHIE combines New Zealand botanicals like Mānuka Oil, Kōwhai, Harakeke and Aloe Vera. Together, these ingredients help keep the eye area clean, soothe skin, and support healthy fur - which reduces the buildup that contributes to the appearance of tear stains.
Pampoochie takes the same aesthetic you’d find in human beauty and gives it to your pup - so you can both share a beauty ritual that’s safe, natural and way too cute not to enjoy together. ✨🐶
PRODUCT & PACKAGING
Yes, our products are safe for all dog breeds & dogs from 12 weeks of age onwards.
Yes all our products are globally certified natural via Biorius. Our natural, high performing plant based native ingredients are sourced locally from New Zealand, Australia & around the world.
Louie & his friends are involved in the controlled development process for each product. Each dog & their owner are given sample products with feedback forms to measure performance, smell, texture, format & ease of use.
Yes – each product’s expiry date is listed below:
- POPCORN Scent, Batch #1: 1 July 2028.
- Face & Fur Cleanser Mist, Batch #1: 1 August 2028.
- Dermal Relief Spray, Batch #1: October 2028.
Away from direct sunlight & in a dry environment.
Please go to our sustainability page for information on how to dispose of your products packaging.
Yes, as well as being designed by leading New Zealand natural beauty formulators, all our products are reviewed and approved by a veterinarian.
Yes, POPCORN recently won Silver in the New Innovation Category at the NZSCC Natural Beauty Awards.
RETURNS & REFUNDS
If you don't love it, we'll refund it! What does 'love it' mean?
- The product doesn’t live up to your expectations or
- The product doesn’t show any benefits for your dog or
- Just overall you’re disappointed with the product.
- The Sweetness Guarantee refund excludes the cost of the original shipping costs.
Our Sweetness Guarantee means that Sugar accepts returns (other than sale or promotion items) if you’ve changed your mind or your just not happy with a product purchased through our online store.
To qualify for a return, you must meet the following conditions:
- The item was purchased from the Sugar online store within the last 30 days.
- Proof of purchase must be provided.
Please contact us directly and we will provide details of how to return the product.
Once Sugar has received your returned product, the refund transaction will be processed within 24 hours & you will be notified once this is done.
Please contact us immediately if your product is damaged or faulty so we can make things right for you!
ORDER & PAYMENT
Yes! You have up to 4 hours from receiving your Sugar order confirmation to make
changes or cancel your order. This includes:
✔ Updating your shipping address
✔ Adding or removing items
✔ Cancelling your order
- Shopify Pay
- Visa
- Apple Pay
- G Pay
- AMEX
- PayPal
- Diners
- Union Pay